Case studies
How we help others
Client: James Henry – Beautiful Timber Floors
Key services offered:
The problem
James Henry flooring specialists – owners of their 15-year-old business approached Freelancer PA, seeking assistance to help extend their flooring business. From this conversation the owner soon discovered other tasks that required updating.
Outcomes
By engaging in our services, James Henry has successfully accomplished streamlining their internal processes. Through our continued efforts to work with our client regularly, maintenance and management of tasks to their requirements, enhances the promotion of their business and supporting their office manager.
How we helped
Freelancer PA was able to assist James Henry by firstly taking 15 years’ worth of information and piecing this together. Administrative systems and processes, and consolidating effectiveness via email solutions, were created. The development of creating a daily manual – lay the initial foundation for the business, from which we further created an Office Management manual for transparency. Through outsourcing with us, our client was able to manage, update, and streamline numerous processes ensuring all information was relevant and policies were up to date.
Key Stats
20 hours saved on outsourcing tasks to us
Key Wins
Creating ‘Office Management’ manual which is used regularly by the new office manager.
Key Gains
Improving efficiency of internal processes
Effective task management
HR Reviews updated
Services provided for this client
Scribing dictated notes
Proofread website
HR Review
Follow-up Client Leads
Update H&S Policies
Client Schedule and FAQs
Research and book courses
Reporting of data
Organising travel & Itineraries
Manage filing systems
Customer care follow up
Purchasing equipment
Create and update Office Manager Manual
Update Workflow Max input Review Staff tasks with a view to streamlining